kitsap_charles: (Default)
[personal profile] kitsap_charles
Some of y'all may remember that about a year and a half ago, I got a job at F5 Networks as a Network Support Engineer. It's a "tier 2" support position, taking calls and working cases that are more complex than the front-line phone guys can handle.

I started working cases sooner than expected, and although there have been ups and downs, my performance— as documented in formal reviews as well as via "attaboy" letters from customers— has been exemplary. I've maintained a consistently high customer satisfaction rating, the highest case closure rate in my team, and near-perfect compliance with our phone queue log-in and log-out times.

My boss told me about this a week ago, but it was formally announced today: I am now a Senior Network Support Engineer. A half-dozen of my peers in the North American support centers (Seattle and Spokane) were also promoted, but I think I have either the briefest or second-briefest tenure of the group. (In other words, I got promoted faster than just about everyone else in today's announcement.)

So, now I get to do more of the same, except more: more case closures per week and higher customer satisfaction ratings, plus acting as a mentor within my team, authoring customer-guidance articles for our knowledge base, and gaining further depth and breadth in F5 product knowledge.

I guess I must be doing something right. It's a good feeling.

(no subject)

Date: 2009-03-11 06:04 am (UTC)
ext_3294: Tux (Default)
From: [identity profile] technoshaman.livejournal.com
holy crap! Way to go, dude!

My question is, when do they let you play with the fun stuff, work on the *chewy* problems?

Having bin there and dun that some the past little bit, I know whereof you speak. It's a damn good feeling to be recognized for the butt-kicking and name-taking. :)

Veni, Vidi, Vici
"We came, we saw, we kicked its ass!"
(Translation from the Latin by Dr. Peter Venkman. :)

(no subject)

Date: 2009-03-11 06:37 am (UTC)

(no subject)

Date: 2009-03-11 09:14 am (UTC)
From: [identity profile] valarltd.livejournal.com
Go on with your bad self! Congratulations.

(no subject)

Date: 2009-03-11 04:17 pm (UTC)
From: [identity profile] omahas.livejournal.com
Yay!!! Congrats, and way to move forward in life. So, when are you going to get more....pay?

Good for you!

Date: 2009-03-11 06:20 pm (UTC)
From: [identity profile] dakiwiboid.livejournal.com
I'm so happy for you! I'm sure the new job will be an even better fit for you!

(no subject)

Date: 2009-03-11 08:48 pm (UTC)
From: [identity profile] 5footwave.livejournal.com
You are most absolutely doing something right, and you deserve this. Congratulations!

(no subject)

Date: 2009-03-11 09:47 pm (UTC)
From: [identity profile] varushka.livejournal.com
Awesome, congrats!

(no subject)

Date: 2009-03-12 08:04 am (UTC)
From: [identity profile] pondside.livejournal.com
Yay -- go you!!!

Congratulations

Date: 2009-03-14 01:00 am (UTC)
From: [identity profile] mba500.livejournal.com
I know that the job market got rocky for you but glad to see you firmly in place no matter how much outsourcing is still going on.

(no subject)

Date: 2009-03-17 12:28 am (UTC)
From: [identity profile] riverheart.livejournal.com
You rock, beloved, and I know how hard you worked for that promotion. I also know you're working just as hard now, if not harder, and you'll probably earn the next one in near-record time, too.

Love you! (And proud of you, too, as you heard me tell my mom.)

Ho YEAH!

Date: 2009-03-17 11:50 pm (UTC)
From: [identity profile] jkeating.livejournal.com
Right on! It's about time you worked at a place that recognized hard work and commitment. I'm very happy for you!
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