Apr. 25th, 2008

kitsap_charles: (Default)
Discovering that a customer's email to my boss was displayed during our Official Quarterly Meeting— to the entire company, worldwide— as an example of good customer service:
Just dropping you a quick line to say how extraordinary (and gracious) Charles was to work with during the day today. His leadership and expertise were an extremely refreshing breath of air in an otherwise very tense (very, very long) post-migration troubleshooting exercise-- with a very visible and important client. Our sincere thanks is certainly in order here and I'd appreciate you placing this note in Charles' file for reference at review time. Thanks again!
(Customer's name omitted for reasons of confidentiality.)

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November 2010

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